Privacy Policy
Your privacy matters deeply to us. We believe transparency about how we handle your personal information helps build the trust that's essential to great vegetarian and vegan cooking education.
Who We Are and What This Covers
Deltaflow Velox operates as an educational platform focused on vegetarian and vegan cooking techniques. We're based at 1 Grassmarket, Edinburgh EH1 2HY, United Kingdom, and this policy explains how we collect, use, and protect your personal data when you interact with our website, courses, or services.
This policy applies to all information we collect through deltaflowvelox.com, our email communications, course materials, and any other interactions you have with our educational programs.
Information We Collect
Information You Give Us Directly
When you sign up for our courses, contact us, or create an account, we collect information like your name, email address, and any dietary preferences or cooking experience you choose to share. We also keep records of your course progress and any feedback you provide about our programs.
Technical Information
Like most websites, we automatically collect some technical data when you visit us. This includes your IP address, browser type, device information, and how you navigate through our site. We use this to improve our platform and ensure it works well for everyone.
Cookie Notice: We use essential cookies to keep our website functioning properly and remember your preferences. You can control cookie settings through your browser, though some features might not work as expected if you disable them.
Course and Learning Data
As you progress through our cooking programs, we track your completion of lessons, quiz results, and areas where you might need additional support. This helps us personalise your learning experience and identify where our courses could be improved.
How We Use Your Information
Your personal data serves several important purposes in delivering quality vegetarian and vegan cooking education:
- Providing access to course materials and tracking your learning progress
- Sending course updates, new lesson notifications, and educational content
- Responding to your questions and providing customer support
- Improving our courses based on student feedback and learning patterns
- Ensuring our website security and preventing fraudulent activity
- Meeting legal obligations related to educational services in the UK
We base our data processing on legitimate interests in providing educational services, your consent for marketing communications, and contractual necessity for delivering the courses you've enrolled in.
Data Sharing and Third Parties
We don't sell your personal information to anyone. However, we do work with carefully selected partners to deliver our services effectively:
| Service Type | Purpose | Data Shared |
|---|---|---|
| Email Platform | Course communications and updates | Name, email address, course progress |
| Payment Processing | Handling course payments securely | Billing information, transaction details |
| Analytics Service | Understanding website usage patterns | Anonymised usage data, technical information |
| Cloud Storage | Secure backup of course materials | Course content, student progress data |
All our partners are required to maintain strong data protection standards and use your information only for the specific purposes we've agreed upon.
Your Rights and Choices
Under UK data protection law, you have several important rights regarding your personal information:
Access and Portability
You can request a copy of all personal data we hold about you, including your course progress, communication history, and account details. We'll provide this in a commonly used format that you can transfer elsewhere if needed.
Correction and Updates
If any information we hold about you is incorrect or outdated, you can ask us to fix it. You can update most details through your account settings, or contact us directly for help.
Deletion and Withdrawal
You can request deletion of your personal data, though we may need to retain some information for legal or legitimate business purposes, such as course completion records or financial transactions.
Marketing Communications: You can unsubscribe from our educational newsletters and marketing emails at any time using the links in those messages, or by contacting us directly.
Data Security and Retention
We take protecting your information seriously and use multiple layers of security including encrypted data transmission, secure server hosting, and regular security audits. Our team receives training on data protection best practices and we limit access to personal data to only those who need it for their work.
We keep your personal data only as long as necessary for the purposes we collected it. Course progress and completion records are typically retained for seven years to support any future learning needs or professional certifications. Marketing communication preferences are kept until you ask us to remove them.
International Transfers
Some of our service providers operate outside the UK, but we ensure appropriate safeguards are in place for any international data transfers, including adequate protection measures and data processing agreements.
Children's Privacy
Our courses are designed for adults, and we don't knowingly collect personal information from anyone under 16 years of age. If you're under 16 and interested in our content, please have a parent or guardian contact us to discuss appropriate arrangements.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or data handling practices. When we make significant changes, we'll notify enrolled students via email and update the "last modified" date at the top of this page.
We encourage you to check this page periodically to stay informed about how we're protecting your information.
Questions About Your Privacy?
If you have concerns about how we handle your personal data, want to exercise any of your rights, or just have questions about this policy, we're here to help.
Edinburgh EH1 2HY
United Kingdom
We aim to respond to all privacy-related inquiries within 30 days. If you're not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.